Note: Harvia heater and lighting connection are not included in our installation service and must be done by a licensed electrician.
Sauna Stove: Harvia 8KW Vega BC80 Electric Heater, download the datasheet here
Drainage: Do not required. A drip tray catches any excess water, and with the low humidity and minimal water use, the floor and the tray can be easily cleaned as needed.
FAQs
Shipping & PickUp
Delivery
Enter your postcode and select your suburb at checkout to calculate delivery costs.
1. Melbourne, Sydney, Newcastle, Brisbane, Gold Coast & Sunshine Coast metropolitan areas, Perth: Our Kylin delivery team handles delivery within 3–10 business days. We’ll contact you once your delivery date and time are confirmed.
2. Other and remote areas: Orders are shipped via trusted third-party carriers as curbside delivery only—no inside delivery or unloading. The driver will not carry items upstairs or use elevators. The sauna is flat-packed on a pallet and dispatched within 2–4 days, with tracking details provided. Drivers may not call before delivery, so please check tracking updates. If no one is available to receive the order, it will be left in a safe place or redelivery fees may apply. Click here for more details.
Pickup
1. Warehouse or pick-up points: You can collect your sauna free of charge. Please call 1300 790 806 to arrange a convenient time. Place your order online to reserve stock.
VIC
U12, 11 Mary St, Blackburn VIC 3130
16 Commercial Dr, Lynbrook VIC 3975
NSW
Bassett St, Hurstville NSW 2220 (Self-pickup point, advance booking required)
QLD
23 Hasp St, Seventeen Mile Rocks QLD 4073
WA
11 Fairbrother St, Belmont, WA 6104
2. Nearest depot pick-up: A cost-effective option where your order is delivered to the nearest depot for self-collection. Enter your postcode and suburb at checkout for an instant quote.
Visit our showrooms to experience our saunas before purchasing. Click here for showroom details.
Installation
DIY Installation
Our indoor saunas are suitable for fully sheltered patios, pergolas, and balconies —just ensure they are protected from rain and weather exposure. For extra protection, you may also consider our sauna cover options.
For infrared saunas, they are designed for easy DIY assembly in just 45 minutes! The panels include built-in electrical elements, so no electrician is required. Additionally, no plumbing or ventilation is needed in the room. Simply connect the panels using the provided buckles and plug them into a standard 10A domestic power socket. It comes flat-packed on a pallet, consisting of one or more packages.
For traditional saunas, the Harvia heater requires a higher power supply and does not come with a plug. It must be installed by a certified electrician in accordance with your home's electrical layout. No drainage is required. A drip tray catches any excess water, and with the low humidity and minimal water use, the floor and the tray can be easily cleaned as needed.
Installation Service Fees
Our service areas cover the Melbourne, Sydney, Brisbane, Gold Coast, Sunshine Coast metropolitan areas and Perth, with our reliable third-party assembly teams covering Canberra. For more information, give us a call at 1300 790 806.
Our installation service fee is $250 on top of the delivery charge for an indoor sauna.
There will be an additional surcharge of $80 per floor if the installation is required on or above the ground floor.
Packaging disposal is not included, an $80 additional cost will occur if required.
Return & Warranty
Warranty
For infrared saunas, we provide a 5-year structural and 5-year parts warranty and a 1-year labor warranty for residential use; a 1-year structural and parts warranty and a 6-month labor warranty for commercial use.
For traditional steam saunas, we offer a 5-year structural and 2-year parts warranty and a 1‐year labor warranty for residential use; a 1-year structural and parts warranty and a 6-month labor warranty for commercial use.
If the indoor sauna is placed outdoors, the location must be fully sheltered and protected from the weather, otherwise the warranty will be void. If your sauna is not working in rare cases and needs to repair, please consult our expert and we will come up with the best solution for you. Please check the warranty details here.
Parts Warranty:
The parts warranty covers any defects in materials or workmanship or any mechanical components that may fail including the heater control, power supply, wires, and audio system. We will provide the necessary parts at no cost to you if your product is within the warranty period. If the warranty has expired, parts can still be supplied at an additional charge.
Labor Warranty:
Our service area includes locations within 50km of Blackburn VIC, Sydney NSW, and Brisbane QLD. If a manufacturing defect is confirmed by our support team, we will send a technician to perform the necessary repairs. Please note, if man-made damage is identified upon inspection, additional on-site charges may apply. For customers in remote areas, we will provide the required parts at no cost. You can choose to either replace the parts yourself or hire a third-party handyman for assistance.
Returns & Exchanges
As Kylin Sauna is a large and oversized item, please understand that we do not provide returns for the sauna because of huge delivery costs. Please do not hesitate to contact us if, for some reason, you are not satisfied with our products, our experts will immediately solve your problem so that you can keep enjoying the sauna. We typically do not accept returns or exchanges for change of mind. However, if the model isn’t right for you or the size doesn’t fit for you or the space, you can return it at your own expense, as long as it’s unused and in new condition. We will then issue a refund or offer an exchange.
When receiving your item, please check for any visible damage made during delivery not later than 2 days after the delivery. If there are any rare cases of defective items, please email photos and a detailed description of the circumstances of a defect. Our customer service representative will assist you at your earliest convenience.
Customer Reviews
Overall rating: 4.9 / 5 from 24 reviews.
Love it! Use it every day ! Quality and service is amazing - super easy to setup and install and works amazingly!
Couldn’t rate 10 stars as max allowed is 5 lol
Store owner replied:
Thank you so much, Alex! If we could accept 10 stars, we definitely would! 😂⭐ Your review absolutely made our day. We love hearing that your Kylin sauna has become part of your everyday routine and that you’re impressed with the quality, service, and easy setup. Most importantly, we’re thrilled that it’s working amazingly for you!
Thank you for the incredible support and for choosing Kylin, Alex. Here’s to many more relaxing daily sauna sessions in your amazing & PAWsome set up woohoo! 🌿✨💚
Quality is reasonable, setting up is easy, customer service is reliable and helpful. Overall very happy with my sauna ✅
Store owner replied:
Hi Sam, thank you so much for the thoughtful 5-star review! We’re really glad to hear you found the setup easy and our customer service reliable and helpful. It’s great to know you’re overall very happy with your sauna—that means a lot to us. Thanks again for choosing Kylin Sauna! 💛✨
Hi Kylin,
Loving our new four person traditional sauna.
Delivery was great (came a week early at 7.00pm on Saturday night) the guy was amazing and put the boxes exactly where we wanted them and tried to refuse my help (boxes were really heavy).
We have fitted ours into an outside pergola structure (infilled and insulated the walls) and the electrician fitted it off last week.
Jumped in as soon as we could and it heats up really quickly.
Only negative was around the instructions provided. These were for a two seater version and the seating took a bit of working out, also the heater and the safety guard were difficult to fit but I called the helpline and a different set of instructions were sent that made more sense.
Overall a great experience dealing with Kylin, and hopefully the sauna will last a long time and we will only be buying accessories from them.
Thanks team
Chris and Teresa P
Store owner replied:
Hi Chris and Teresa, thank you so much for the wonderful 5-star review and for sharing such a detailed experience! 😊 We’re thrilled to hear you’re loving your four-person traditional sauna, and your pergola setup sounds fantastic. It’s great to know the delivery went smoothly and that our driver was able to place everything exactly where you needed it — we’ll be sure to pass along your kind words.
We also appreciate you mentioning the instructions. Thank you for your patience while our team sent through the correct guide — feedback like this helps us continue improving the experience for future customers as well.
It’s wonderful to hear the sauna is heating up quickly and that you were able to jump in as soon as it was installed. We hope it brings you many years of relaxation and great sauna sessions ahead. Thanks again for choosing Kylin Sauna — we truly appreciate your support and look forward to helping with any accessories you might need in the future! ❤️ Your sauna set up is indeed amazing! 🌿
Store owner replied:
Hi Ryan, thank you so much for your 5-star review! We’re absolutely thrilled to hear you love your Kylin Sauna! Your kind words and support truly mean a lot to our team. Thank you again for choosing Kylin Sauna. We truly appreciate you and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead! ✨💚
Kylin Sauna was installed few weeks ago.
I have been enjoying it a lot and using it every day.
Store owner replied:
Hi Norman, thank you so much for your 5-star review! 😊 We’re absolutely delighted to hear you’re enjoying your Kylin Sauna and that it has become part of your daily routine! It’s wonderful to know you’ve been using it every day and getting so much enjoyment from it. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many more relaxing, restorative, and rejuvenating sauna sessions ahead! ✨💚
We really enjoy our new Kylin 4 person traditional Finnish sauna - comfortably fits 4 across the top. Had a minor issue which was resolved the next business day with very friendly customer service, would certainly recommend!
Store owner replied:
Hi Ethan, thank you so much for your wonderful 5-star review! We’re absolutely delighted to hear you’re enjoying your new Kylin 4-Person Traditional Finnish Sauna! It’s wonderful to know it comfortably fits your family and that you’re happy with its quality and performance. We’re also pleased we could quickly resolve the minor issue for you and that our customer service team made the experience a positive one. Your kind words and recommendation truly mean so much to us. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead! 😊❤️
Store owner replied:
Hi Ian, thank you so much for your 5-star rating! We truly appreciate you taking the time to support Kylin Sauna and are delighted you chose the Kylin QD-EA4. Thank you again for choosing Kylin Sauna. We hope you continue enjoying your purchase, and we wish you many relaxing, restorative, and rejuvenating sauna sessions ahead! ✨💚
We are super happy with the 4 person traditional sauna. Was easy to put together, heats up well and kylim were a pleasure to deal with. Wonderful customer service and highly recommend.
Store owner replied:
Hi Grant, thank you so much for the 5-star review! We’re delighted to hear you’re super happy with your *4-Person Traditional Sauna*! It’s great to know it was easy to assemble, heats up well, and that you had a positive experience with our team. Your kind words about our customer service mean a lot to us, and we truly appreciate your recommendation. Thank you for choosing Kylin Sauna! We wish you many relaxing and enjoyable sauna sessions ahead. ❤️✨
Love my Kylin sauna. I was able to set up my 4 person traditional sauna myself with the help of one other. It gets up to 80° within half an hour and the steam option’s there with the water and rocks. The finish inside and out is pretty high quality, but in nitpicking the seats weren’t 100% level as a result of the prefabrication. I put a bath mat down on the floor of my sauna as the timber can stain easily if you have any dirt on your feet. Great value for money, would definitely recommend.
Store owner replied:
Hi Ryan, thank you so much for the thoughtful and detailed 5-star review! 😊
We’re so glad to hear you’re loving your 4-person traditional sauna and that the setup went smoothly with just the help of one other person. It’s fantastic to know you’re enjoying the heat performance, steam feature, and the overall quality and finish of the sauna. We also genuinely appreciate your honest feedback regarding the seating alignment and timber flooring care. Feedback like this is incredibly valuable and helps us continue improving our products and customer experience. Most importantly, we’re thrilled to hear you feel it’s been great value for money and that you’d recommend Kylin Sauna to others. Thanks again for your support! ✨💚
Store owner replied:
Hi Andrew, thank you so much for the 5-star review! 😊 We’re really glad to hear your unit is working very well and that you’re happy with it. Thanks again for choosing Kylin Sauna! 💛
Purchased the 4 person sauna and had it delivered quickly as promised. Easy to build myself with another set of hands. We had a small amount of damage on a couple of items and that was resolved satisfactorily with good customer service. Sauna works great.
Store owner replied:
Hi Stephen, thank you so much for the great 5-star review! We’re glad to hear your 4-person sauna arrived quickly and that the setup was smooth with an extra set of hands. We also appreciate your understanding regarding the small damage and are happy our team could resolve it promptly for you. It’s wonderful to know the sauna is working great—thank you again for choosing Kylin Sauna! 💛✨
Store owner replied:
Hi John, thank you for the 5 stars! We’re so glad you had a great experience with us. Have a wellness experience with Kylin Brand! 💛
Kylin was so easy to work with. We love our sauna! It heats up so quickly and gets so hot— it’s lovely. It looks beautiful too!
Very happy with my Kylin Sauna. We had a few issues with installation, however the reset button wasn't pressing in properly, once this was rectified we were up and running. It get's very hot and warms up quicker than anticipated. Great service from the team at Eastwood.
