For saunas:
Our warranty does not cover damage caused by misuse such as being affected by the weather placed outdoor, improper installation, or lack of maintenance. It also does not cover the normal deterioration of a sauna after typical and proper usage such as scratches, dents, or stains which do not affect the product's functionality.
The sauna or parts must be placed in an indoor environment or fully sheltered areas, unless specifically designed for outdoor use. All controls, heaters, electrical parts, and wiring must be kept dry at all times and not exposed to water or liquids. Damage to wood caused by water (including sweat, rain, or other liquids) is not covered by this warranty. Additional charges will be applied if the damage is caused by misuse of components.
This warranty also applies only to:
1. Retail purchasers of a sauna or parts directly from Kylin Sauna;
2. Authorised wholesale purchasers of a sauna or parts directly from Kylin Sauna; or
3. Retail purchasers of a sauna or parts from an authorised Kylin Sauna reseller.
In the event of a sale, transfer, or conveyance of a sauna or parts by any of the above purchasers or entities, all rights, duties, and obligations under this warranty shall be void.
For Rice Cooker/Slow Cooker Inner Pot
Scratching or any wear and tear of the non-stick pot coating is not covered by warranty, cracks in the ceramic inner pot due to improper use, and normal wear and tear of the rubber seal. The ceramic inner pot is a fragile item due to its natural material.