Warranty Period

Sauna Warranty Purpose Structural Parts* Labor
Infrared Sauna Residential 5 Years 5 Years 1 Year
Commercial 1 Year 1 Year 6 Months
Traditional sauna Residential 5 Years 2 Years 1 Year
Commercial 1 Year 1 Year 6 Months
Home & Living Warranty Parts
Kitchen & Home Appliances 1 Year
Other Home & Living Items Not applicable; eligible for return or exchange only if there are manufacturing defects upon receipt.
To obtain warranty service, we require details about the product’s condition. Please submit the Warranty Claim Form so we can assess the issue and determine the appropriate service procedure. We will assist with either a replacement or repair as needed.

Frequently Asked Questions

1. What is Kylin's warranty policy and what types of product issues are covered?

2. What types of product issues are not covered under the warranty?

3. How do I file a claim under the warranty?

4. How long does it take to process a warranty claim?

5. What happens if my product is out of warranty?