Infrared waves will warm your body directly instead of heating the air. The temperature shown is always not the main focus but the quality of the heat you receive.

The temperature of the infrared sauna may take a long time to reach the maximum set temperature. This depends on the ambient temperature, humidity, airflow, the frequency of opening and closing doors, etc. However, slowly reaching the maximum set temperature does not affect normal use.

As your body is close to the heaters, your apparent temperature is always higher than the temperature shown on the display. Moreover, the temperature sensor attached to the ceiling may not reflect your core temperature when you take a sauna. But don’t worry about that, the infrared heating panels will continue to heat, and the body temperature will continue to rise. The frequency of using the sauna and how long you’re staying are the more important things to consider for your health approach.

Among the infrared waves in Kylin Sauna, the far infrared rays, which have a wavelength of 6-12 microns, are especially good for the human body. These waves have the potential to penetrate 1.5 to 2 inches into the body slightly elevating your core body temperature from within.
Far Infrared is the appropriate wavelength for the purposes of a sauna. Far infrared sauna is highly absorbed, has a low reflection rate and a low transmission rate making it the best wavelength for the purposes of heating the human body for a whole body radiant heat treatment, for raising your body’s core temperature, boosting your immune system and inducing a cleansing detoxing sweat.

It’s easy to maintain your infrared sauna. To prevent excessive sweating which may cause stains on wood or get wet on the floor heater, please use one or two towels placed on the bench and on the floor heater to absorb sweat when using the sauna.

For routine cleaning, you can use a clean damp towel to wipe off the bench, floor and around the back panel after using the sauna. Do not use a towel that is too wet and can drip water inside the sauna and do not use chemical agents inside the sauna except for the nature wood cleaner.

Make sure to keep the sauna dry and clean. Do not leave towels or water glasses or bottles inside the sauna after use. Wipe the exterior surface of the sauna with a towel and clean the glass at least once a month.

To maintain the wood on your outdoor sauna, follow these general guidelines and specific steps for indoor and outdoor saunas:

In general, it is suggested to place a towel on the bench and a floor mat on the floor to protect the wood surfaces from dirt, sweat, and wear.

For indoor saunas:

We suggest that you maintain your sauna by usingParaffin Oil,which is well suited for handling sauna benches and wood paneling because the agent is non-toxic absorbs into the wood, and does not form a film that would feel hot against the skin. Paraffin oil is suitable for almost all types of wood. The oil is insoluble in water, is non-flammable, and not dangerous to health.Before treating the sauna, the benches must be cleaned thoroughly. A neutral detergent such as Pine Soap is suitable for cleaning the benches. The benches must be completely dry before treatment so that the oil is absorbed into the wood and does not form a film on the surface.  Before applying, it is recommended to heat the product up to +40ºC. Humidity of the treated wood should not exceed 20%. Apply a thin layer of oil with a brush, sponge, or lint-free cloth. If the oil is absorbed into the wood immediately, you can apply a second layer. Please allow the benches to dry for 24 hours.In the future, treatment with paraffin oil shouldbe renewed about 1-2 times a year.The need for treatment depends on the utilization rate of the sauna. If the sauna is used much it needs to be treated more often. If the sauna is not used that many times in a year, one treatment can be enough. 

Optionally, you can apply furniture polish on the exterior wood to help maintain its appearance and protect it from minor scratches or scuffs.

For outdoor saunas:

Regularly clean the exterior with a mild soap and water solution, and allow it to dry completely before applying any treatment. It is required to apply a coat of decking oil to the wood to protect it from the elements and prevent cracking or warping. To apply the decking oil, use a paintbrush or roller to apply a coat of the oil, working in small sections at a time. Allow it to dry completely, and then apply a second, and third coat at least 6 hours between each paintbrushing. It is essential to perform regular maintenance (once every 6 months to a year) by polishing or resealing the body as needed.  If the varnish is cracked or worn off, sand the surface and re-varnish the affected area. Consult your local handyman or furniture repair professional for more details on how to maintain the wood in an outdoor environment.

Keep in mind that your sauna is made of Canadian Hemlock Wood, which may have natural variations in color and grain, as well as knots and fine cracks. These features reflect the natural beauty of the wood and should not be considered defects. Regular wood maintenance is not included in the warranty, so it is crucial to take care of it yourself to ensure your sauna's longevity.

The indoor infrared sauna is very safe to place on the carpet as it is a dry sauna and it will not generate heat from outside of the sauna underneath. We confirm that there is no issue when putting on the carpet.

All of our saunas have gone through comprehensive testings and gained international certifications. You can click here to view detail information of the certifications we have been granted.

Yes, it is normal because variations in wattage among different heating plates can lead to differences in heat output from the bottom panel. 
The wattage of the bottom panel was intentionally designed to be lower than that of the top panels. Normally the bottom heater is 200-300W each while the upper heater is 400W each. The upper heating can reach temperatures of more than 80°C and the bottom one can reach more than 65°C

The bottom heaters in an infrared sauna may seem to release less heat because infrared saunas are designed to distribute heat more intensely towards the upper body, where most of the body’s heat receptors are located. The upper and side heaters usually emit more heat to target the torso, shoulders, and back, which are more sensitive to infrared radiation.

Bottom heaters are still effective but generally release lower levels of heat as the feet and legs require less concentrated infrared energy. This design helps create a balanced, comfortable sauna experience without overheating the lower body.

Feel free to contact our team if you have any questions or require further assistance.

An ER1 error code indicates an open circuit. This means there is a break in the path of the electrical current, preventing it from flowing through the circuit.

Please refer the Troubleshooting when ER1 error code occurs by clicking here

Please feel free to contact our team if you have any further questions. Thank you!