9 modern carbon far infrared heaters with floor heater included.
Exclusive and Refined Tinted Glass for a Sleek Look.
Temperature range: 30°C – 70°C.
Low EMF and extremely low-frequency (ELF) non-ionizing radiation.
Built-in Bluetooth speakers for music.
Chromotherapy LED lighting with the reading spotlight.
No toxic glue and non-toxic materials are used.
Australian Electrical Safety Approval (SAA Approvals).
Indoor infrared saunas fit in fully sheltered patios.
5-year parts warranty.
Main Benefits
Weight Loss
Promotes calorie buring through increased body tempreture and sweating.
Brain Health
Linked to improve cognitice function and reduced risk of Alzheimer's disease and dementia.
Muscle Recovery
Relaxes and soothes muscles, aiding in post-workout recovery.
Better Sleep
Promotes relaxation and stree relief, leading to improved sleep quality.
Heart Health
Contributes to improved cardiovascular function and reduced heart-related risks.
Body Detox
Aids in the elimination of toxins through sweating, supporting natural detoxification process.
Key Features
Non-toxic Canadian Hemlock Wood
Made from eco-friendly grade "A" non-allergenic and non-toxic Canadian Hemlock wood, offer a beautiful and durable space for relaxation.
Constructed with high quality materials and VOC-free, provide a toxin-free environment for your well-being.
Advanced Far Infrared Light Heater
Combined advanced heaters that produce infrared light – an invisible yet incredibly beneficial form of light that can significantly enhance your well-being.
Far Infrared provides the appropriate wavelength penetrate deeper into the body, and good for increasing circulation and blood flow.
Bluetooth Audio Connectivity
Enhance your sauna experience with Bluetooth-enabled audio connectivity, allowing wireless connection to audio devices.
Immerse yourself in soothing music while relaxing in the sauna, creating a tranquil ambiance for ultimate relaxation.
Chromotherapy LED Lights
Our saunas feature energy-efficient LED lights, offering gentle ambient lighting in multiple colors. You can easily adjust the colors for a personalized color therapy experience, helping to reduce stress, improve mood, and promote overall well-being. These LED lights are long-lasting, low-heat, and cost-effective, ensuring both durability and energy savings while creating a soothing atmosphere.
Effortless Assembly
Designed for straightforward assembly, our saunas typically take less than an hour to put together.
Convenient side buckles ensure fast, secure alignment without tools or hassle.
Heating Elements: Modern carbon far infrared heaters
Seating Type: 1 x Bench
Temperature Range: 30°C - 70°C
Number of heaters: 9 Pcs, with floor heater included.
Audio: 2 Speakers with Bluetooth connection
Control panel: Digital control panel inside the room
LED Color Lighting including internal reading spotlight
A cup holder, a magazine rack and a towel rack are included
Dimensions & Weight
Product external dimensions: 150cm x 110cm x 190cm (W x D x H)
Flat-packed Dimensions in 4pcs: Box A 195cm x 155cm x 9.5cm - 38kg
Box B 195cm x 155cm x 12cm - 65kg
Box C 195cm x 106cm x 16cm - 40kg
Box D 148cm x 106cm x 28cm - 48kg
Power and Plug
Voltage: 220-240V/50Hz
Power: 2175W
Plug: Standard domestic 10A plug
Average running cost: $0.45 per hour
Rear panel: 300W*2 (1000*400mm)
Left panel: 225W*1 (1000*300mm) 300W*1 (1000*400mm)
Right panel: 225W*1 (1000*300mm) 300W*1 (1000*400mm)
Bench panel: 225W*1 (1000*300mm)
Floor panel: 200W*1 (1000*300mm)
FAQs
Shipping & PickUp
Delivery
Enter your postcode and select your suburb at checkout to calculate delivery costs.
1. Melbourne, Sydney, Newcastle, Brisbane, Gold Coast & Sunshine Coast metropolitan areas, Perth: Our Kylin delivery team handles delivery within 3–10 business days. We’ll contact you once your delivery date and time are confirmed.
2. Other and remote areas: Orders are shipped via trusted third-party carriers as curbside delivery only—no inside delivery or unloading. The driver will not carry items upstairs or use elevators. The sauna is flat-packed on a pallet and dispatched within 2–4 days, with tracking details provided. Drivers may not call before delivery, so please check tracking updates. If no one is available to receive the order, it will be left in a safe place or redelivery fees may apply. Click here for more details.
Pickup
1. Warehouse or pick-up points: You can collect your sauna free of charge. Please call 1300 790 806 to arrange a convenient time. Place your order online to reserve stock.
VIC
U12, 11 Mary St, Blackburn VIC 3130
16 Commercial Dr, Lynbrook VIC 3975
NSW
Bassett St, Hurstville NSW 2220 (Self-pickup point, advance booking required)
QLD
23 Hasp St, Seventeen Mile Rocks QLD 4073
WA
11 Fairbrother St, Belmont, WA 6104
2. Nearest depot pick-up: A cost-effective option where your order is delivered to the nearest depot for self-collection. Enter your postcode and suburb at checkout for an instant quote.
Visit our showrooms to experience our saunas before purchasing. Click here for showroom details.
Installation
DIY Installation
Our indoor saunas are suitable for fully sheltered patios, pergolas, and balconies —just ensure they are protected from rain and weather exposure. For extra protection, you may also consider our sauna cover options.
For infrared saunas, they are designed for easy DIY assembly in just 45 minutes! The panels include built-in electrical elements, so no electrician is required. Additionally, no plumbing or ventilation is needed in the room. Simply connect the panels using the provided buckles and plug them into a standard 10A domestic power socket. It comes flat-packed on a pallet, consisting of one or more packages.
For traditional saunas, the Harvia heater requires a higher power supply and does not come with a plug. It must be installed by a certified electrician in accordance with your home's electrical layout. No drainage is required. A drip tray catches any excess water, and with the low humidity and minimal water use, the floor and the tray can be easily cleaned as needed.
Installation Service Fees
Our service areas cover the Melbourne, Sydney, Brisbane, Gold Coast, Sunshine Coast metropolitan areas and Perth, with our reliable third-party assembly teams covering Canberra. For more information, give us a call at 1300 790 806.
Our installation service fee is $250 on top of the delivery charge for an indoor sauna.
There will be an additional surcharge of $80 per floor if the installation is required on or above the ground floor.
Packaging disposal is not included, an $80 additional cost will occur if required.
Return & Warranty
Warranty
For infrared saunas, we provide a 5-year structural and 5-year parts warranty and a 1-year labor warranty for residential use; a 1-year structural and parts warranty and a 6-month labor warranty for commercial use.
For traditional steam saunas, we offer a 5-year structural and 2-year parts warranty and a 1‐year labor warranty for residential use; a 1-year structural and parts warranty and a 6-month labor warranty for commercial use.
If the indoor sauna is placed outdoors, the location must be fully sheltered and protected from the weather, otherwise the warranty will be void. If your sauna is not working in rare cases and needs to repair, please consult our expert and we will come up with the best solution for you. Please check the warranty details here.
Parts Warranty:
The parts warranty covers any defects in materials or workmanship or any mechanical components that may fail including the heater control, power supply, wires, and audio system. We will provide the necessary parts at no cost to you if your product is within the warranty period. If the warranty has expired, parts can still be supplied at an additional charge.
Labor Warranty:
Our service area includes locations within 50km of Blackburn VIC, Sydney NSW, and Brisbane QLD. If a manufacturing defect is confirmed by our support team, we will send a technician to perform the necessary repairs. Please note, if man-made damage is identified upon inspection, additional on-site charges may apply. For customers in remote areas, we will provide the required parts at no cost. You can choose to either replace the parts yourself or hire a third-party handyman for assistance.
Returns & Exchanges
As Kylin Sauna is a large and oversized item, please understand that we do not provide returns for the sauna because of huge delivery costs. Please do not hesitate to contact us if, for some reason, you are not satisfied with our products, our experts will immediately solve your problem so that you can keep enjoying the sauna. We typically do not accept returns or exchanges for change of mind. However, if the model isn’t right for you or the size doesn’t fit for you or the space, you can return it at your own expense, as long as it’s unused and in new condition. We will then issue a refund or offer an exchange.
When receiving your item, please check for any visible damage made during delivery not later than 2 days after the delivery. If there are any rare cases of defective items, please email photos and a detailed description of the circumstances of a defect. Our customer service representative will assist you at your earliest convenience.
Customer Reviews
Overall rating: 5.0 / 5 from 51 reviews.
We purchased the Carbon Infrared Sauna Room 3 Person H6303 online, you won't regret getting one, really great product.
Get the 3 person even if it's only for 2 people if it fits like we did, gives you a bit more elbow room, we both use it few days each week now .
The tracking app for delivery was great I could see exaxtly where the driver was as I had to take time off work to meet on site to unlaod.
The driver was really helpfull gave me few tips on how to assemble, we had it together in less than an hour, the hardest part is the front panel as it's heavy but the 2 of us put it together easly.
Store owner replied:
Thank you so much, Michael! We really appreciate you sharing such a detailed experience with your H6303! Great tip on choosing the 3-person model for two people—the extra elbow room definitely makes those sauna sessions even more comfortable. 😊 We’re thrilled to hear you’re both enjoying it several times a week and had the whole sauna assembled in under an hour!
It’s also wonderful to know the delivery tracking made planning your day easier and that our driver was helpful with some assembly tips. We’ll be sure to pass that feedback along! Thank you for choosing Kylin and for such a helpful recommendation to anyone considering the H6303. Wishing you both many more relaxing sauna sessions ahead! 🌿✨❤️
Great sauna and easy to assemble. Does everything we wanted. Recommend for sure ‘
Store owner replied:
Hi Charlie, thank you so much for your 5-star review! We’re thrilled to hear you’re loving your Kylin Sauna and found it easy to assemble! It’s wonderful to know it has everything you wanted and that you’d happily recommend it. Thank you again for choosing Kylin Sauna and for sharing your experience. We truly appreciate your support and wish you many relaxing and rejuvenating sauna sessions ahead with your clean set up yay! 😊❤️
We are so glad we chose Kylin Saunas
We absolutely love it!
It was not only simple to assemble, it looks great and we love its functionality.
The speed in which it heats,
the chromotherapy, the Bluetooth and even down to the cup holders.
We love the back rests and the diffuser, so glad we got those extra accessories.
Our dream has come true ❤️
Store owner replied:
Hi Jenny, thank you so much for your beautiful 5-star review! We’re absolutely thrilled to hear that your Kylin Sauna has made your dream come true! It’s wonderful to know you’re loving everything from the easy assembly and stylish design to the quick heating, chromotherapy, Bluetooth, cup holders, backrests, and diffuser. We’re especially glad you decided to add the extra accessories and that they’ve made your sauna experience even more enjoyable. Thank you for choosing Kylin Sauna and for sharing such lovely feedback with us! Wishing you many relaxing, rejuvenating, and happy sauna sessions ahead with your awesome set up! 💚✨
Loving my 3 person infrared sauna. It has improved my sleep and waking up in morning has been easier.
Store owner replied:
Hi Terrianne, thank you so much for your wonderful 5-star review! We’re so happy to hear you’re loving your 3-person Kylin Infrared Sauna! It’s wonderful to know it has become part of your routine and that you’re enjoying more restful nights and easier mornings. ✨ Thank you again for choosing Kylin Sauna and for sharing your experience. We truly appreciate your support and wish you many more relaxing and rejuvenating sauna sessions ahead! 😊❤️
Love the Kylin sauna! So easy to put together and works so well. Great quality, love, love, love 😊
Store owner replied:
Hi Ange, thank you so much for your amazing 5-star review! We’re absolutely delighted to hear you’re loving your Kylin Sauna! It’s wonderful to know you found it easy to assemble, that it works so well, and that you’re impressed with its quality. Your "love, love, love" truly made us smile! 😊 Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead with your cozy set up! ✨💚
Absolutely love my new sauna. From the moment I stepped into the showroom, then when it arrived and was set up, right up til its first use. Product is great quality. Love it. Highly recommend
Store owner replied:
Hi Travis, thank you so much for your incredible 5-star review! We’re absolutely delighted to hear you’re loving your new Kylin Sauna! It’s wonderful to know you had such a great experience from visiting our showroom, through delivery and setup, all the way to your very first sauna session. We’re thrilled to hear you’re happy with the quality of your sauna, and your kind recommendation truly means the world to our team. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead with your clean and cozy setup! 😊❤️
Absolutely love it!!! No more booking a time slot at the gym!!!
Store owner replied:
Hi Beck, thank you so much for your 5-star review! 😊 We’re absolutely delighted to hear you’re loving your Kylin Sauna! Having the convenience of enjoying a relaxing sauna whenever you want—without needing to book a gym time slot—is one of the best parts of owning one, and we’re so glad you’re enjoying that freedom. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead with your cozy and clean setup! ✨💚
Decisions decisions! It took me months to decide what option was best and at what price point!
Last minute I decided to go to Kylin personally and see in person…… no greats at all. Service was great and the products no complaints at all been using it happily for a month! ♥️♥️
Store owner replied:
Hi Shona, thank you so much for your awesome 5-star review! We’re absolutely delighted to hear you chose to visit Kylin Sauna in person after taking the time to research your options. We know purchasing a sauna is a big decision, so it means a lot to hear that your visit gave you the confidence to choose us and that you have no regrets! It’s fantastic to know you received great service and have been happily enjoying your sauna for the past month. Your kind words truly mean so much to our team. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many more relaxing, restorative, and rejuvenating sauna sessions ahead with your clean, simple & amazing set up indeed! 😊❤️
Amazing. I’ve always wanted a Sauna at home and now I have one. It fits perfectly in our garage and is used frequently. I can say my sleep is better and overall enjoying the health benefits. Not to mention being able to warm up in Winter is a bonus.
Store owner replied:
Hi Anthony, thank you so much for your amazing 5-star review! We’re absolutely delighted to hear you’re loving your Kylin Sauna and that it has fulfilled your dream of having a sauna at home! It’s wonderful to know it fits perfectly in your garage, is getting plenty of use, and has made such a positive difference to your sleep and overall wellbeing. We’re also so pleased you’re enjoying the extra warmth during winter—it really is one of the best times to relax and unwind in a sauna! Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many more relaxing, restorative, and rejuvenating sauna sessions ahead! ✨💚
I love my Kylin Sauna! It is a place where I can create my calm, warm up in the cold and take time to relax and unwind!
I have been using it almost every second night since setting it up and I can’t believe how much better I feel! Since using it my per-menopause hot flushes have subsided!! I never dreamed this would be a result that would come from using it!! Bring on ALL the health benefits!! THANK YOU for making this an affordable option for the everyday, hard-working Scandinavian, living in Australia!
Store owner replied:
Hi Anja, thank you so much for your wonderful 5-star review! ❤️ We absolutely loved reading your feedback. It’s heartwarming to hear that your Kylin Sauna has become a special place to relax, unwind, and create a sense of calm in your daily life.
We’re delighted to know it has become such a valuable part of your wellness routine and that you’re enjoying the benefits so regularly. Your kind words about affordability also mean a lot to us, as our goal is to make the sauna lifestyle more accessible for everyone.
Thank you again for sharing your experience and for choosing Kylin Sauna. What a cozy and relaxing setup you have! Wishing you many more warm and rejuvenating sauna sessions ahead. ✨💚
We put this together easily inside the house (though it’s a bit heavy), and it works well.. feel great using this every other day, and the Bluetooth works well
Store owner replied:
Hi Scott, thank you so much for the wonderful 5-star review! We’re really glad to hear the setup went smoothly for you and that you’re enjoying using your sauna every other day. It’s great to know the Bluetooth feature is working well too and adding to the experience. 🎶 What a lovely setup you got, indeed! Thanks again for choosing Kylin Sauna! ❤️✨
Pretty impressed with the Kylin 3 person infrared sauna. Easy to build, heats up warmer than I need, feels solid to sit in, the lighting features are great and the placement of the infrared panels give excellent coverage. Wasn't sure what to expect with infrared compared to a traditional dry sauna but I prefer it and can stay in longer and get a great sweat.
Store owner replied:
Hi Anthony, thank you so much for the amazing 5-star review! We’re thrilled to hear you’re impressed with your 3-person infrared sauna and that the setup, heat performance, panel coverage, and lighting features have all exceeded expectations. It’s especially great to know you’re enjoying the infrared experience even more than a traditional dry sauna. Thanks again for choosing Kylin Sauna—we truly appreciate your support! 💚
Loving my new purchase... Definitely noticed a better nights sleep. So easy to use and had to buy the back rest to feel more relaxed . Thanks Kylin x
Store owner replied:
Thank you so much, Jon! We’re delighted to hear you’re impressed with the quality and solid build of your Kylin sauna. Your wonderful feedback means a lot to our team! Thank you for choosing Kylin, and wishing you many relaxing and rejuvenating sauna sessions for years to come. 🌿✨💚
Easy to deal with very friendly and helpful
Great sauna.
Store owner replied:
Thank you so much, Jaimie! We’re delighted to hear you found our team friendly, helpful, and easy to deal with—and even happier that you’re loving your Kylin sauna! Thank you for choosing Kylin and sharing your experience. Wishing you many relaxing and enjoyable sauna sessions ahead! 🌿✨❤️
Store owner replied:
Thank you so much, Sherrie! We’re delighted to hear your Kylin sauna was easy to install and looks fantastic in your space! ✨ We hope you enjoy many relaxing and rejuvenating sauna sessions for years to come. 🌿❤️
Love our new Sauna! 3 person is ideal if you want to share or stretch out. Heats up quick too.
Was easy to build and delivery was really quick
Store owner replied:
Thank you so much, David! We’re thrilled to hear you’re loving your new Kylin 3-person sauna! It’s definitely a great size for sharing a relaxing session or simply stretching out and enjoying the extra space. 🌿🔥
We’re also glad to hear the delivery was quick, assembly was easy, and your sauna heats up beautifully. Thank you for choosing Kylin and sharing your experience! Wishing you many relaxing and rejuvenating sauna sessions ahead. ❤️✨
Absolutely love our sauna!
It is used every night by at least one of our family members .
Delivery was easy, set up was easy and the unit is really nice looking too and fits well in our house.
Im glad we went th 3 person as it gives just a bit more room when 2 adults in there .
Store owner replied:
Hi Casey, thank you so much for your wonderful 5-star review! We’re absolutely thrilled to hear your family is loving the sauna and that it’s being enjoyed almost every night! It’s great to know the delivery and setup were easy, and that the 3-person model fits beautifully in your home while giving two adults that extra bit of space. Thank you again for choosing Kylin Sauna and for sharing your experience. We truly appreciate your support and wish you and your family many relaxing and enjoyable sauna sessions ahead! 🥰❤️
Store owner replied:
Hi Shane, thank you so much for your 5-star review! We’re absolutely delighted to hear you found your Kylin Sauna easy to assemble and that you’re enjoying it! It’s fantastic to know you’re happy with your purchase and having a great sauna experience. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead! ✨💚
Better than expected. Should have ordered this sooner!
Store owner replied:
Hi Andrew, thank you so much for your 5-star review! We’re absolutely delighted to hear your Kylin Sauna exceeded your expectations! Hearing that you wish you had ordered it sooner truly makes our day. We’re so pleased you’re enjoying your purchase and all the benefits it brings. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead! ✨💚
Turned up fast once it was shipped. Very easy to put together. Gets hot quicker than I thought it would being outside and stays hot with ease! Love it. Glad I made the decision to purchase one.
Store owner replied:
Hi Ty, thank you so much for your 5-star review! We’re absolutely delighted to hear you’re loving your Kylin Sauna! It’s wonderful to know it arrived quickly, was easy to assemble, and exceeded your expectations by heating up so fast and maintaining its temperature so well—even when set up outdoors. We’re so glad you decided to purchase one and that it has been such a great investment for you. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead! ✨💚
So much better than first expected, gets to such a nice hot temperature. Love everything. Sound system awesome
Store owner replied:
Hi Jason, thank you so much for your amazing 5-star review! We’re absolutely delighted to hear your Kylin Sauna exceeded your expectations! It’s fantastic to know it reaches such a comfortable temperature, that you’re loving every aspect of it, and that the sound system has been a standout feature for you. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many more relaxing, restorative, and rejuvenating sauna sessions ahead! 😊❤️
Store owner replied:
Hi Ding, thank you so much for your 5-star review! We’re absolutely delighted to hear you’re loving your Kylin Sauna! Your kind words truly mean so much to our team, and we’re thrilled it has been such a great addition to your wellness routine. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead! ✨💚
Delivery was great. Help and support was great.
Sauna is amazing!
Store owner replied:
Hi Gary, thank you so much for your amazing 5-star review! We’re absolutely delighted to hear you had a great delivery experience and that our team provided the help and support you needed. Best of all, we’re thrilled to know you think your Kylin Sauna is amazing! Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead! 😊❤️
Store owner replied:
Hi Richard, thank you so much for your wonderful 5-star review! We’re delighted to hear you found your Kylin Sauna easy to assemble and that everything is working exactly as described. It’s wonderful to know it’s meeting your expectations! Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead! ✨💚
Store owner replied:
Hi James, thank you so much for your 5-star review! We’re delighted to hear you found your Kylin Sauna easy to assemble and that you’re loving using it! It’s wonderful to know you’re enjoying your sauna experience. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead! ✨💚
Store owner replied:
Hi Phil, thank you so much for your 5-star review! We’re delighted to hear you’re loving your Kylin Sauna! It’s wonderful to know you’re enjoying the comfort and convenience of having a sauna right at home. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many relaxing, restorative, and rejuvenating sauna sessions ahead! 😊❤️
We absolutely love our sauna. It’s really spacious, heats up well, and gets me sweating every time. It’s become part of our routine and such a nice place to switch off and relax after a busy day. We’re so glad we decided to buy it and would happily recommend it to anyone considering one. ⭐⭐⭐⭐⭐
Store owner replied:
Hi Julia, thank you so much for your amazing 5-star review! We’re absolutely delighted to hear you’re loving your Kylin Sauna! It’s wonderful to know you’re enjoying the spacious design, the excellent heat, and that it has become such a relaxing part of your daily routine. There’s nothing better than having a space to switch off, unwind, and recharge after a busy day. Your kind recommendation truly means the world to us. Thank you again for choosing Kylin Sauna. We truly appreciate your support and wish you many more relaxing, restorative, and rejuvenating sauna sessions ahead! 😊❤️
Store owner replied:
Hi Rob, thank you so much for the 5-star review! We’re really glad to hear your sauna has been the perfect fit for home use and that you’re enjoying it. Thanks again for choosing Kylin Sauna! ✨💚
Store owner replied:
Hi David, thank you so much for the fantastic 5-star review! We’re really glad to hear you’re loving the product and that you’re happy with the build quality—that means a lot to us. Thanks again for choosing Kylin Sauna! ❤️✨
We picked the 3 person sauna (6303 number) for my partner and me. A bit wider which means we can both be in it, or one of us with nice leg room. The 2 person one was too narrow.
Help in the showroom, with all the other choices was great. We made a good decision. Wifi, bluetooth etc.
Delivery was on time. Great communication so we can get things out of the way etc.It a big install...looking forward to it..
Nice bloke turned up on his own?? in a big van with lots of cardboard packages. His mate is not with him today due to sickness or holidays....so the packages are in his van and.........how to we get them out??
I offered to help...........
FYI. the website shows the heaviest package as 68kg on this model...achievable if I have to help I checked.
However my model is 3 person so one of the packages 100kg !!, different ball game altogether with ordering and delivery...bear in mind he has a van backed up in my driveway.
He is on his own, his mate is sick or on holiday, doesn't know. So I have to help in with unloading... I am not a spring chicken and not expecting this.
We together unloaded 4 large packages from 100kg to 50kg was not expected, never again would I do that.
I bought 2 of the 3 person saunas,one for a neighbor which we both put together both of them.
They are currently working great.
The delivery process was unneccassrily stressful. I would in hindsight make sure you get a good deal with delivery to where you want to put it assembled.
They seem to be a supply only company and once you have paid for the sauna.........not that great after that.
Bill
Store owner replied:
Hi Bill, thank you for taking the time to share such a detailed review and for the 5-star rating—we really appreciate it. 😊
We’re glad to hear you’re enjoying the 3-person sauna (6303) and that it’s been a great fit for both comfort and space, and that the showroom team helped you make the right choice. It’s also great to know both units are now up and running and working well for you and your neighbor.
That said, we’re genuinely sorry to hear about the stress experienced during delivery and unloading. You’re absolutely right that handling heavy components like that without proper support is not the experience we aim to provide, and your feedback around communication, weight expectations, and delivery assistance has been noted seriously. We will be reviewing this with our logistics team to improve clarity and ensure better coordination moving forward.
We do appreciate you raising it honestly, and we’re glad the end result is two working saunas you’re both happy with—but we understand the delivery experience shouldn’t have felt that way. Thank you again for your support and for choosing Kylin Sauna. 💛✨
Installed the 3 person sauna with two people in just over an hour, really simple and couldn’t be happier
Store owner replied:
Hi Shane, thank you so much for the fantastic 5-star review! We’re so glad to hear the installation was simple and quick with two people, and even happier to know you couldn’t be happier with your sauna. Thanks again for choosing Kylin Sauna! 💛✨
Highly recommended! What a great product! Kylin were very easy to buy from, the prices were super competitive and the sauna assembly was way easier than expected - everything went together so well. Love it! Thanks Kylin!
Store owner replied:
Hi Martin, thank you so much for the amazing 5-star review! We’re thrilled to hear the whole process was easy and that assembly was smoother than expected—that’s exactly what we aim for. It’s great to know you’re loving your sauna and found great value with us. Thanks again for the recommendation and for choosing Kylin Sauna! ❤️✨
Store owner replied:
Hi Michelle, thank you so much for the wonderful 5-star review! We’re really glad you you find our product excellent! Yay! Thanks again for choosing Kylin Sauna—we truly appreciate your support! 🌿❤️
Love my sauna, very easy to put together and the benefits are amazing.
Store owner replied:
Hi Shan, thank you so much for the lovely 5-star review! 😊 We’re so happy to hear you love your sauna and that the setup was easy. It’s great to know you’re already enjoying the benefits! Thanks again for choosing Kylin Sauna!❤️
Alot better than I thought I spend 20 minutes a day in it as my wind down time very happy with the sauna
Store owner replied:
Hi Peter, thank you so much for the awesome 5-star review! We’re so happy to hear it’s exceeded your expectations and that it’s become part of your daily wind-down routine—that’s exactly what we love to hear.
Enjoy your sessions, and thanks again for choosing Kylin Sauna! 🎉❤️
Customer service was amazing couldn't recommed anymore
We really love our new sauna.
The pick up at the warehouse was easy and installation was fairly simple.
It works perfectly and have been feeling the benefits of regular saunas already.
Havent tried the music system yet but will no doubt get that running soon.
We have made some custom seat and floor covers which have really set it up.
Will send thru photos and video when I get a chance.
Great product thanks guys!
Great product
Great company to work with. Purchased through their boxing day sales and the Sauna was shipped out a day or two later. Arrived well packaged. Very easy to put together. Looks beautiful, the bluetooth connection is so simple to use. We love it!
