Note: Harvia heater and lighting connection are not included in our installation service and must be done by a licensed electrician.
Sauna Stove: Harvia 4.5KW Vega BC45 Electric Heater, download the datasheet here
Drainage: Do not required. A drip tray catches any excess water, and with the low humidity and minimal water use, the floor and the tray can be easily cleaned as needed.
FAQs
Shipping & PickUp
Delivery
Enter your postcode and select your suburb at checkout to calculate delivery costs.
1. Melbourne, Sydney, Newcastle, Brisbane, Gold Coast & Sunshine Coast metropolitan areas, Perth: Our Kylin delivery team handles delivery within 3–10 business days. We’ll contact you once your delivery date and time are confirmed.
2. Other and remote areas: Orders are shipped via trusted third-party carriers as curbside delivery only—no inside delivery or unloading. The driver will not carry items upstairs or use elevators. The sauna is flat-packed on a pallet and dispatched within 2–4 days, with tracking details provided. Drivers may not call before delivery, so please check tracking updates. If no one is available to receive the order, it will be left in a safe place or redelivery fees may apply. Click here for more details.
Pickup
1. Warehouse or pick-up points: You can collect your sauna free of charge. Please call 1300 790 806 to arrange a convenient time. Place your order online to reserve stock.
VIC
U12, 11 Mary St, Blackburn VIC 3130
16 Commercial Dr, Lynbrook VIC 3975
NSW
Bassett St, Hurstville NSW 2220 (Self-pickup point, advance booking required)
QLD
23 Hasp St, Seventeen Mile Rocks QLD 4073
WA
11 Fairbrother St, Belmont, WA 6104
2. Nearest depot pick-up: A cost-effective option where your order is delivered to the nearest depot for self-collection. Enter your postcode and suburb at checkout for an instant quote.
Visit our showrooms to experience our saunas before purchasing. Click here for showroom details.
Installation
DIY Installation
Our indoor saunas are suitable for fully sheltered patios, pergolas, and balconies —just ensure they are protected from rain and weather exposure. For extra protection, you may also consider our sauna cover options.
For infrared saunas, they are designed for easy DIY assembly in just 45 minutes! The panels include built-in electrical elements, so no electrician is required. Additionally, no plumbing or ventilation is needed in the room. Simply connect the panels using the provided buckles and plug them into a standard 10A domestic power socket. It comes flat-packed on a pallet, consisting of one or more packages.
For traditional saunas, the Harvia heater requires a higher power supply and does not come with a plug. It must be installed by a certified electrician in accordance with your home's electrical layout. No drainage is required. A drip tray catches any excess water, and with the low humidity and minimal water use, the floor and the tray can be easily cleaned as needed.
Installation Service Fees
Our service areas cover the Melbourne, Sydney, Brisbane, Gold Coast, Sunshine Coast metropolitan areas and Perth, with our reliable third-party assembly teams covering Canberra. For more information, give us a call at 1300 790 806.
Our installation service fee is $250 on top of the delivery charge for an indoor sauna.
There will be an additional surcharge of $80 per floor if the installation is required on or above the ground floor.
Packaging disposal is not included, an $80 additional cost will occur if required.
Return & Warranty
Warranty
For infrared saunas, we provide a 5-year structural and 5-year parts warranty and a 1-year labor warranty for residential use; a 1-year structural and parts warranty and a 6-month labor warranty for commercial use.
For traditional steam saunas, we offer a 5-year structural and 2-year parts warranty and a 1‐year labor warranty for residential use; a 1-year structural and parts warranty and a 6-month labor warranty for commercial use.
If the indoor sauna is placed outdoors, the location must be fully sheltered and protected from the weather, otherwise the warranty will be void. If your sauna is not working in rare cases and needs to repair, please consult our expert and we will come up with the best solution for you. Please check the warranty details here.
Parts Warranty:
The parts warranty covers any defects in materials or workmanship or any mechanical components that may fail including the heater control, power supply, wires, and audio system. We will provide the necessary parts at no cost to you if your product is within the warranty period. If the warranty has expired, parts can still be supplied at an additional charge.
Labor Warranty:
Our service area includes locations within 50km of Blackburn VIC, Sydney NSW, and Brisbane QLD. If a manufacturing defect is confirmed by our support team, we will send a technician to perform the necessary repairs. Please note, if man-made damage is identified upon inspection, additional on-site charges may apply. For customers in remote areas, we will provide the required parts at no cost. You can choose to either replace the parts yourself or hire a third-party handyman for assistance.
Returns & Exchanges
As Kylin Sauna is a large and oversized item, please understand that we do not provide returns for the sauna because of huge delivery costs. Please do not hesitate to contact us if, for some reason, you are not satisfied with our products, our experts will immediately solve your problem so that you can keep enjoying the sauna. We typically do not accept returns or exchanges for change of mind. However, if the model isn’t right for you or the size doesn’t fit for you or the space, you can return it at your own expense, as long as it’s unused and in new condition. We will then issue a refund or offer an exchange.
When receiving your item, please check for any visible damage made during delivery not later than 2 days after the delivery. If there are any rare cases of defective items, please email photos and a detailed description of the circumstances of a defect. Our customer service representative will assist you at your earliest convenience.
Customer Reviews
Overall rating: 4.8 / 5 from 28 reviews.
Absolutely love our sauna and it looks great out on the deck!
Store owner replied:
Thank you so much, Mary! We’re thrilled to hear you’re absolutely loving your Kylin sauna—and we bet it looks amazing out on the deck! 😍🌿It sounds like the perfect spot to relax and unwind. Thank you for choosing Kylin and sharing your lovely feedback. Wishing you many wonderful sauna sessions ahead with your awesome-cozy-set up yay! ✨💚
Very happy with the product, it does take a bit of time to heat up to my husbands desired 75 degrees but holds temp well. We have a query about what the metal tray, supplied with the accessories is for, and what is the purpose of the vent in the floor below the heater?
Store owner replied:
Hi Kate, thank you so much for the thoughtful 5-star review! 😊 We’re really glad to hear you’re happy with the product and that it’s holding temperature well once heated. Reaching around 75°C can take a little longer depending on the model, room temperature, and weather conditions, but it’s great to know it’s performing well for your husband’s preference.
Regarding your questions:
1. The metal tray included with the accessories is used underneath the heater area when pouring water over the stones to help raise the temperature. Any excess water or stone dust can drip down, so the tray helps catch this and can easily be cleaned or replaced if needed.
2. The vent below the heater is mainly necessary for customers who install the sauna outdoors (while still fully covered and sheltered) where drainage is available underneath. Since your sauna is perfectly installed indoors as designed, the iron tray helps catch any excess leaking water instead. If you have questions, feel free to call us via Customer Service line or email us through info@kylinaustralia.com.au.
We hope this helps, and thank you again for choosing Kylin Sauna! ❤️✨
Great Sauna!
Getting great temperatures and makes you feel great!
Store owner replied:
Hi Murray, thank you so much for the great 5-star review! We’re thrilled to hear you’re getting great temperatures and feeling the benefits—that’s exactly what we love to hear. Thanks again for choosing Kylin Sauna! ✨💚
Great product, well priced and the team was very helpful throughout the process. Delivered quickly and easy to install!! Love it 😊
The sauna works as a sauna should but roof and floor are not insulated so at full power only get 60° to 70° and the rocks that where supplied where way to big and are extremely hard to brake so I purchased a new box of rocks from Harvia all up works fine for a cheap sauna.
Honestly, works great and looks sleek. Only thing I wasn't aware of prior to purchase was that you need an electrician to connect the heater - it's not plug and play.
Store owner replied:
Thank you for sharing your experience, Ryan! We’re really pleased to hear you’re enjoying your Kylin sauna and loving its sleek look and performance. We also appreciate your feedback regarding the heater connection. We understand how important it is to have clear expectations around installation requirements, and we’ll take this on board to help make the purchasing experience even clearer for our customers. Thank you for choosing Kylin, Ryan, and wishing you many relaxing sauna sessions ahead! 🌿✨💚
All good…but the instructions are poor.
You send the heater instructions from the company. When I pay you guys the money they are not good enough from you. You should provide more detail, maybe a video on utube. It’s really easy
The electrician was great but he put the knobs on the wrong way. So the sauna did not work. Somehow my son figured it out the next day. Pretty sure that’s not the first time.
And then how does it actually work? The instructions are Scandinavian rubbish. You sell it, make it better please
Store owner replied:
Hi Richard, thank you for taking the time to share your feedback and for your honest review. 😊 We're pleased to hear that you're otherwise happy with your Kylin Traditional Steam Sauna Room 2 Person QD-EA3, but we're sorry to learn that the installation and operating instructions did not meet your expectations.
We completely understand your frustration. Clear and easy-to-follow instructions are important, and we appreciate your suggestion regarding more detailed guides and video tutorials. Feedback like this is incredibly valuable, and we'll certainly pass it on to our team as we continue improving our customer experience. We're also sorry to hear about the issue with the heater knobs being installed incorrectly, which understandably caused confusion when the sauna didn't operate as expected. We're glad your son was able to identify the issue and get everything working, but we appreciate that this shouldn't have been part of the experience.
Thank you again for your constructive feedback and suggestions. We genuinely appreciate your support and the opportunity to improve. We hope you're now able to fully enjoy your sauna for many years to come. ✨💚
Just waiting for electeicians to fit it off. Has been assembled and appears to be great. It arrived very quickly and all in one piece , nothing broken. Great , efficient service. Thank you.
Store owner replied:
Hi Noelene, thank you so much for the lovely 5-star review! We’re glad to hear everything arrived quickly and in perfect condition, and that the assembly went smoothly. Not long now until it’s all up and running! Thanks again for choosing Kylin Sauna—we truly appreciate your support! 🌿❤️
My new Kylin traditional Sauna is wonderful.
I am looking forward to winter with my sauna.
The delivery was fast & complete, the assembly was amazingly quick & experienced. Many Thanks for a great birthday present, that we all will enjoy for many years.
Store owner replied:
Hi Yvonne, thank you so much for the wonderful 5-star review! We’re so glad to hear you’re loving your new Kylin traditional sauna, and what a perfect birthday present—that’s really special. It’s great to know the delivery and assembly were smooth and efficient, too. Wishing you many warm and relaxing winters ahead with it. Thanks again for choosing Kylin Sauna—we truly appreciate your support! 🌿❤️
Store owner replied:
Hi Linda, thank you so much for the 5-star review! We’re so glad to hear you love your sauna—that’s exactly what we love to hear.
Thanks again for choosing Kylin Sauna! 💛
Store owner replied:
Hi Luke, thank you so much for the 5-star review! We’re really glad to hear you’re happy with both the sauna and our service. Your recommendation means a lot to us. Thanks again for choosing Kylin Sauna!🌿❤️
Works as expected.
Suggest the instructions for both the building of the unit and the electrical installation could be a lot clearer and specific to the model purchased.
Specific photos of the finished product.
This sauna is incredible. It was super easy to put together. The delivery person was super friend and it looks incredible. I don’t have it up and running yet but I am super excited. I would definitely recommend Kylin
Super easy to put together with 3 people! Took about 1 hour and 45 mins to get the boxes from the shed where they were stored after being delivered to having built in our sunroom. Now just need to get the electricals sorted!
Thankfully everything arrived undamaged to rural Tasmania, including the big glass doors!
Note that our particular delivery driver would not put the boxes in the house and would only place them in the shed for us which meant we had to move the boxes into the house.
We paid over $700 to have the sauna boxes delivered from Melbourne to Tasmania which actually was very reasonable compared to other sauna companies, one company quoted over $1500 for delivery.
Looks very stylish and we are looking forward to switching it on and enjoying it!
Absolutely love our Kylin Steam Sauna Room! The spacious design is perfect for two, and the Harvia heater delivers an amazing steam experience. The high-quality Hemlock wood adds a luxurious touch. Highly recommend for anyone looking to relax and unwind!
I was amazed at how quickly my Kylin Steam Sauna Room arrived! The delivery was fast and hassle-free, and everything was well-packaged. Setting it up was straightforward, and the quality is outstanding. The Canadian Hemlock wood gives it a premium feel, and the Harvia 4500W heater works perfectly, heating up quickly and maintaining a consistent temperature. There�s plenty of room for two people to sit comfortably, making it a great way to relax after a long day. The included accessories, like the sauna stones and scoop, were a nice touch. Overall, I�m extremely happy with my purchase and highly recommend it!
I was pleasantly surprised by how easy it was to assemble the Kylin Steam Sauna Room! The instructions were clear, and all the parts fit perfectly. It took less time than expected, and once set up, it worked like a dream. The Harvia heater heats up quickly, and the space is perfect for two people to relax comfortably. The quality of the Hemlock wood is top-notch, adding a stylish and durable touch. Highly recommend this sauna for anyone looking for an easy-to-set-up, high-quality steam experience!
i love my sauna i am pissed off there was damage i did contact kylin still no response front door silicon coming out too ill repair that i love it but need to do better getting back to people and mines damaged