Kylin Traditional Steam Sauna Room 2 Person QD-EA3

Delivery

To calculate your delivery costs, simply enter your postcode and select your suburb on the cart or checkout page.

1. For Melbourne, Sydney, Newcastle, Brisbane, Gold Coast and Sunshine Coast metropolitan areas: Delivery is handled by our Kylin delivery team and is typically scheduled within 3-10 business days. We will contact you as soon as the delivery date and time is confirmed.

2. For other remote areas: Shipped by trusted carriers. We will dispatch your order in around 2-4 days and tracking details will be updated to your order. The truck driver may not contact you before the shipment, please check the tracking details to obtain the updated arrival date.Click here for more shipping details.

The sauna is flat-packed with one or more than one package on a pallet. Our standard delivery is a one-person service to your door on the ground level only and the driver will not take it upstairs or in elevators.  If the recipient is not present to accept delivery, the item will be left in a safe place or will need to be redelivered and any additional redelivery costs will be responsible by the customer.

Pick-ups

1. Nearest depot pick-up: This option offers lower shipping costs. With this choice, your sauna will be delivered to the nearest depot to your address. You will be responsible for picking it up from the depot yourself. You can obtain an instant quote by entering your postcode and selecting your suburb on the cart or checkout page.

2. Pick-ups from our warehouse/pick-up points
You are welcome to pick up all sauna orders from us free of charge! Please contact us at 1300 790 806 for more details and we would love to arrange for an easy and fastest way for you. Please place your order online to ensure stock is reserved for you.

• VIC: Head Office/Warehouse at Unit 12, 11 Mary Street Blackburn VIC 3130
• NSW: Self Pick-up point at 130 Bassett Street, Hurstville, NSW 2220 (No staff assistance)
• QLD: Warehouse at 23 Hasp St Seventeen Mile Rocks QLD 4073

You are welcome to visit our showrooms to try the excellent sauna experience before purchasing! Please click here for our showroom details.

Warranty

• For infrared saunas, we provide a 5-year structural and 5-year parts warranty and a 1-year labor warranty for residential use; a 1-year structural and parts warranty and a 6-month labor warranty for commercial use.
• For traditional steam saunas, we offer a 5-year structural and 2-year parts warranty and a 1‐year labor warranty for residential use; a 1-year structural and parts warranty and a 6-month labor warranty for commercial use.

If the indoor sauna is placed outdoors, the location must be fully sheltered and protected from the weather, otherwise the warranty will be void. If your sauna is not working in rare cases and needs to repair, please consult our expert and we will come up with the best solution for you. Please check the warranty details here.

Parts Warranty:

Returns & Exchanges

As Kylin Sauna is a large and oversized item, please understand that we do not provide returns for the sauna because of huge delivery costs. Please do not hesitate to contact us if, for some reason, you are not satisfied with our products, our experts will immediately solve your problem so that you can keep enjoying the sauna. We typically do not accept returns or exchanges for change of mind. However, if the model isn’t right for you or the size doesn’t fit for you or the space, you can return it at your own expense, as long as it’s unused and in new condition. We will then issue a refund or offer an exchange.

When receiving your item, please check for any visible damage made during delivery not later than 2 days after the delivery. If there are any rare cases of defective items, please email photos and a detailed description of the circumstances of a defect. Our customer service representative will assist you at your earliest convenience.