Delivery
To calculate your delivery costs, simply enter your postcode and select your suburb on the cart or checkout page.
1. For Melbourne, Sydney, Newcastle, Brisbane, Gold Coast and Sunshine Coast metropolitan areas: Delivery is handled by our Kylin delivery team and is typically scheduled within 3-10 business days. We will contact you as soon as the delivery date and time is confirmed.
2. For other remote areas: Shipped by trusted carriers. We will dispatch your order in around 2-4 days and tracking details will be updated to your order. The truck driver may not contact you before the shipment, please check the tracking details to obtain the updated arrival date.Click here for more shipping details.
The sauna is flat-packed with one or more than one package on a pallet. Our standard delivery is a one-person service to your door on the ground level only and the driver will not take it upstairs or in elevators. If the recipient is not present to accept delivery, the item will be left in a safe place or will need to be redelivered and any additional redelivery costs will be responsible by the customer.
Pick-ups
1. Nearest depot pick-up: This option offers lower shipping costs. With this choice, your sauna will be delivered to the nearest depot to your address. You will be responsible for picking it up from the depot yourself. You can obtain an instant quote by entering your postcode and selecting your suburb on the cart or checkout page.
2. Pick-ups from our warehouse/pick-up points
You are welcome to pick up all sauna orders from us free of charge! Please contact us at 1300 790 806 for more details and we would love to arrange for an easy and fastest way for you. Please place your order online to ensure stock is reserved for you.
- VIC: Head Office/Warehouse at Unit 12, 11 Mary Street Blackburn VIC 3130
- NSW: Self Pick-up point at 130 Bassett Street, Hurstville, NSW 2220 (No staff assistance)
- QLD: Warehouse at 23 Hasp St Seventeen Mile Rocks QLD 4073
You are welcome to visit our showrooms to try the excellent sauna experience before purchasing! Please click here for our showroom details.