Kylin Repair Call-out Fee

$120.00
$120.00

At Kylin, we are committed to providing reliable after-sales service and support for all our products. To ensure transparency, please note the following regarding repair and call-out services:

  • Standard Call-Out Fee: A flat fee of $120/hour applies for technician visits within the Melbourne, Sydney, Brisbane, Perth Metro area.

  • Additional Travel Charges: For Outer / Regional or interstate locations, extra charges may apply depending on distance and accessibility.

  • Repair Costs: Replacement parts are not included in the call-out fee. Any additional repair charges will be quoted and approved before work commences.

  • Warranty Coverage:

    • If your product is still under labour warranty and the issue is deemed a manufacturing fault, the call-out and repair will be covered by Kylin (no cost to you).

    • If the issue is not covered by warranty (e.g. wear and tear, incorrect use, or installation issues), the standard call-out and repair fees will apply.

  • Remote Support First: In many cases, our team will first provide troubleshooting by phone, email, or video to avoid unnecessary service costs.

Kylin Repair Call-out Fee

$120.00

Customer Reviews

Overall rating: 5.0 / 5 from 4 reviews.

Customer photo review of Kylin Repair Call-out Fee

Amazing customer service! Love our new sauna 😍

Sheila S. 5/5 Verified

Kylin Repair Call-out Fee

Store owner replied: Hi Sheila, wow love this! Thank you for recognising the effort our team puts into helping customers. It’s wonderful to hear your experience was a positive one. 😊💛

Great service

Trevor M. 5/5 Verified

Kylin Repair Call-out Fee

Store owner replied: Thank you so much, Trevor! We’re delighted to hear you had a great experience with our team. We truly appreciate your support and thank you for choosing Kylin! Wishing you many relaxing and enjoyable sauna sessions ahead. 🌿✨💚

Service was prompt, excellent communications and they refunded parts we did not need.

Silvia V. 5/5 Verified

Kylin Repair Call-out Fee

Store owner replied: Thank you so much, Silvia! We’re delighted to hear you were happy with our prompt service and communication, and that we could make the process easy by refunding the parts you didn’t end up needing. We truly appreciate you taking the time to share your experience. Thank you for choosing Kylin and for your support! 🌿✨💚

The after sales support and service I have received was amazing. Especially given the price of our sauna ! Lowest price and best service ! Highly recommended

Phil S. 5/5 Verified

Kylin Repair Call-out Fee

Store owner replied: Hi Phil, thank you so much for the incredible 5-star review! We’re absolutely thrilled to hear you’ve had such a positive experience with our after-sales support and service. Providing great value along with genuine customer care is exactly what we strive for, so your feedback truly means a lot to us. Thank you again for the recommendation and for choosing Kylin Sauna! ✨💚

Shipping & PickUp

Standard Delivery

Enter your postcode and select your suburb at checkout to calculate the delivery cost.

Your order will be delivered either by the Kylin delivery team or one of our trusted third-party courier partners. Once your order has been shipped, your tracking details will show the shipping provider. Please note that items may be dispatched from different warehouse locations, so your order may arrive in more than one delivery.

Most deliveries are sent with Authority to Leave. If no one is available to receive the delivery, the parcel may be left in a safe place, or you may receive a card or notification with instructions for collection or re-delivery. Please note that re-delivery may incur additional charges depending on the courier’s policy.

Delivery Timeframe

We aim to dispatch your order within 1–3 business days after your order is placed. Once your order has been dispatched, estimated delivery times are as follows:

Metro areas: 2–5 business days
Regional area: 5–7 business days
Remote areas: 7-12 business days

Please note that delivery times are estimates only and may vary depending on your location, the courier network, and peak periods. If the product is out of stock in your selected location, additional time may be required to transfer stock, where available.

Click and Collect

We offer free click and collect when stock is available at one of our warehouse locations. Availability can be checked at checkout.

Please note that click and collect is only available for selected products. If you have any questions, please contact our team at 1300 790 806 before placing your order.

Return & Warranty

Red Light, Home & Kitchen Appliances
These products are covered by a 1-year local warranty against manufacturing defects in materials, workmanship, or mechanical components under normal domestic use. If a fault is confirmed, we will assess the issue and provide an appropriate solution.

Other Home & Living Items
Warranty is not applicable to non-appliance items unless otherwise stated. However, if your item arrives with a manufacturing defect, it may be eligible for return or exchange upon assessment.

Warranty or Return Enquiries
For any warranty or return enquiries, please submit the warranty claim form [here], or contact our team with your order number and clear photos of the issue. Our team will review the matter and assist you as soon as possible.

Change of Mind Returns
If you change your mind, you may request a return within 30 days of delivery. Returned items must be unused, in their original condition, and include all original packaging.

Please note that return shipping costs are at the customer’s expense. All returns are subject to inspection once received, and items that are not returned in resaleable condition may not be accepted.