Warranty
- For infrared saunas, we provide a 5-year structural and 5-year parts warranty and a 1-year labor warranty for residential use; a 1-year structural and parts warranty and a 6-month labor warranty for commercial use.
- For traditional steam saunas, we offer a 5-year structural and 2-year parts warranty and a 1‐year labor warranty for residential use; a 1-year structural and parts warranty and a 6-month labor warranty for commercial use.
If the indoor sauna is placed outdoors, the location must be fully sheltered and protected from the weather, otherwise the warranty will be void. If your sauna is not working in rare cases and needs to repair, please consult our expert and we will come up with the best solution for you. Please check the warranty details here.
Parts Warranty:
The parts warranty covers any defects in materials or workmanship or any mechanical components that may fail including the heater control, power supply, wires, and audio system. We will provide the necessary parts at no cost to you if your product is within the warranty period. If the warranty has expired, parts can still be supplied at an additional charge.
Labor Warranty:
Our service area includes locations within 50km of Blackburn VIC, Sydney NSW, and Brisbane QLD. If a manufacturing defect is confirmed by our support team, we will send a technician to perform the necessary repairs. Please note, if man-made damage is identified upon inspection, additional on-site charges may apply. For customers in remote areas, we will provide the required parts at no cost. You can choose to either replace the parts yourself or hire a third-party handyman for assistance.
Returns & Exchanges
As Kylin Sauna is a large and oversized item, please understand that we do not provide returns for the sauna because of huge delivery costs. Please do not hesitate to contact us if, for some reason, you are not satisfied with our products, our experts will immediately solve your problem so that you can keep enjoying the sauna. We typically do not accept returns or exchanges for change of mind. However, if the model isn’t right for you or the size doesn’t fit for you or the space, you can return it at your own expense, as long as it’s unused and in new condition. We will then issue a refund or offer an exchange.
When receiving your item, please check for any visible damage made during delivery not later than 2 days after the delivery. If there are any rare cases of defective items, please email photos and a detailed description of the circumstances of a defect. Our customer service representative will assist you at your earliest convenience.
2 reviews for Kylin 6-8 Person Outdoor Barrel Sauna NYS-8MC