Installation & Troubleshooting
Your DIY guide to install our sauna products
Please read the following directions carefully.
The sauna installation may require a minimum of 2 people. You should not try to install the sauna on your own as damage will easily occur.
Caution
- No plumbing or plumbing fixtures should be placed in the sauna.
- Install the sauna on a completely level surface.
- Keep all liquids away from the heating panels.
- Keep the sauna away from any potential hazards including any water source or liquids. Select a dry suitable location for the sauna installation.
- Indoor sauna room is best placed indoors such as bathroom, pool area, or it can be placed outdoors where only fully covered areas, such as on a deck, terraces or balconies to protect it from the rain, moisture and other elements in order to maintain the naturally untreated Canadian Hemlock finish.
- Do not expose the heater elements to any water source or liquids as it may cause electrical shock.
- Flammable objects and corrosive chemical substances should be kept far away from the sauna.
- Do not plug any other appliances into the outlet sharing with the infrared sauna.
Your infrared sauna will come packaged in one or more boxes. Please make sure that you open the boxes face up. And be mindful of the fragile parts and glass enclosed during the opening process.
Troubleshooting
The sauna doesn’t power on
- Make sure the power cord is securely connected to the power socket and the control box (on top of the sauna).
- Make sure the breaker did not turn off.
- Make sure the control panel white ribbon wire is securely connected.
- Make sure the power socket is working by trying a different device on the same socket.
Light is not working
- Try reconnecting the light connector and make sure the connection is well.
- Try replacing the light bulb.
Colour therapy light does not work
- Make sure the battery is inserted correctly.
- Make sure to point the remote directly at the remote receiver (small rounded tip next to the colour lights).
- Try a new battery.
All heaters are not working
- Make sure the heater plugs are connected securely to the control box (on top of the sauna).
- Make sure the sauna is connected to the recommended power supply.
- Make sure the heat sensor is connected securely.
One or few heaters are not working
- Make sure the heater plugs are connected securely to the control box (on top of the sauna).
- Make sure the heater plugs under the bench are connected securely.
- Floor heaters and under bench heaters are not as hot as other heaters (by design).
- Make sure the plug behind the heater is connected (you would need to unscrew the heater).
Control panel display is unusual
- If the control panel temperature display is over 150 or 230 fahrenheit, make sure to connect the heat sensor securely.
- If the control panel time display is — (two dashes), this means the sauna is on continues working mode. Press the timer button to return to timed working mode.
For more troubleshooting advice or to report a problem, please make contact with the supplier.