*FREE SHIPPING for order over $50 Victoria, over $200 in other states*
$20 Flat Rate Shipping Australia Wide
What are your delivery time frames?
Once you’ve received your order confirmation email, please allow:
Metro delivery: 2 – 5 business days
Regional delivery: 5 – 7 business days
Remote delivery: 7 – 14 business days
Please note, your order may arrive in multiple packages from multiple carriers. Tracking information will be emailed to you upon dispatch, or can be viewed at Track your order.
Allow 4 business days from placing your order, for the delivery details to be confirmed by email.
We always strive to ensure on-time delivery, but there may be instances when packages may be delivered past the estimated date. For example, this may occur with split orders where we dispatch the order from multiple stores in multiple shipments to ensure that the customer’s order is delivered in completed.
Delivery for Bulky Item – Sauna Room
- FREE PICK UP in Melbourne – Blackburn VIC 3130
- Melbourne Metro Area: $100 delivery fee, $100 installation fee
- Other areas/states : Depends on the destination, please ask for quote
We will dispatch your order(s) within 24 hours and we offer free transit insurance for your peace of mind. Your order will be delivered to your door by one of our specially selected door-to-door courier services to ensure that you receive your goods quickly and safely every time!
We will try our best to provide you with accurate lowest shipping costs for all locations, but for regional areas, prices may vary depending on your location. For every Kylin Sauna order, we arrange all deliveries on standard road transport services with one person on board the delivery vehicle. If you have ordered any large or heavy items please have enough able-bodied people at home to help the driver with unloading. The suggested lifting weight per person is 25kg (example. Box weighs 100kg, you will need to supply 2-3 able-bodied people at home to help the driver with unloading).
Carton weights can be seen on the products listed specifications. The driver is responsible for delivering the goods to your doorstep at ground level. Please note that any additional freight carrier’s fees such as re-delivery are the responsibility of the customer.